Legal

Privacy Policy

Last updated: September 27, 2026

Clare is a parenting research tool operated by JQuant Labs ("we", "us", or "our"). This Privacy Policy explains what information we collect, how we use it, and your rights as a user. We are committed to handling your information with care and transparency.

Important: Clare is not a health information custodian as defined under Ontario's Personal Health Information Protection Act (PHIPA). Clare is a consumer information tool for parents and caregivers. Questions you ask may contain personal health information about your child; that information is handled as personal information under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), not under PHIPA. If you have questions about how this applies to your situation, contact us at [email protected].

1. Information We Collect

We collect only what is necessary to provide the service:

Email address — used to send you a sign-in link and identify your account. We never share your email with third parties for marketing purposes.
Your name — optionally provided during onboarding, used only to personalise your experience within Clare.
Child profiles — optionally provided to personalise Clare's answers. May include a nickname, birthdate, sex, allergies, birth timing (early/on time/late), feeding type, daycare or childcare setting, siblings, pets, typical bedtime, and an optional photo. You choose what to fill in — none of these fields beyond a nickname are required. Where relevant to a question you ask, a summary of your child's profile — such as their age or feeding type — may be included in the context sent to Anthropic to generate Clare's answer. Only what is directly relevant to your question is included; this is governed by the Anthropic data terms described in Section 4. Your child's profile is never shared with any other third party. You can add, edit, or remove child profiles at any time from your account settings.
Growth, feeding, and milestone tracking — if you use these optional features, we store the entries you log: growth measurements (e.g. height/weight), foods introduced and any reactions noted, and developmental milestones marked as reached. Where relevant to a question you ask, a summary of this tracking data — such as recent weight measurements or foods introduced — may be included in the context sent to Anthropic to generate Clare's answer. Only what is directly relevant to your question is included; this is governed by the Anthropic data terms described in Section 4. This data is never shared with any other third party. You can delete individual entries, or an entire child's profile and all associated tracking data, at any time.
Questions you ask Clare — stored to provide your conversation history and to improve the quality of Clare's responses over time. Questions are sent to Anthropic to generate answers (see Section 4). Questions may contain personal health information about your child; see Section 8 for how long these records are retained and why. See also the note at the top of this policy regarding PHIPA.
Moments journal entries — if you use the Moments feature, your journal entries are stored privately and protected by a PIN you set. Entries may include dates, free-text notes, topic tags, child associations, and optionally photos. Journal entries are accessible only to you when authenticated with your PIN and are never shared with any third party. Note: if you copy text from your Moments journal into a question you ask Clare, that text will be sent to Anthropic as part of your question — the same as any other question content.
Usage data — how many questions you have asked, which credits you have used, and your subscription tier. Used to manage your account and enforce usage limits.
Gear and product data — if you use the Gear feature, we store the products you add to your child's profile, including manufacturer, model, category, and your child's configuration details (such as current seat position or weight mode). We use this to surface personalised safety insights: verified weight and height limits, recall status, and milestone-linked warnings. Where relevant to a question you ask, a summary of your gear data — such as a product's verified weight limit — may be included in the context sent to Anthropic to help Clare give you a more accurate, product-specific answer. Only what is directly relevant to your question is included; this is governed by the Anthropic data terms described in Section 4. Gear data is never shared with any other third party.
Device push token — if you allow Clare to send push notifications, we store a device token provided by Apple to enable delivery. This token identifies your device but not you personally. It is deleted when you sign out, disable notifications, or delete your account. It is used solely to deliver Clare's own notifications (such as product safety alerts and gear updates) and never shared with third parties or used for advertising.
IP address at consent — when you accept Clare's Terms of Use or Privacy Policy, we record your IP address alongside your consent record. This is retained as part of the consent audit trail described in Section 8 and is used solely to document that consent was given from a plausible location at the recorded time. It is never used for tracking, advertising, or profiling.
IP address (anonymous use only) — if you ask Clare a question before signing up, we temporarily log your IP address for up to 30 days to limit anonymous previews to one question per device and to detect abuse. This is not linked to your account, name, or email, is never used for tracking or advertising, and is automatically purged on a rolling basis.
Payment information — if you purchase credits or a subscription through the Clare iOS app, payment is processed entirely by Apple as an In-App Purchase; Clare never sees or stores your Apple ID payment details. If you purchase on the web, payment is processed by Stripe, and Clare never sees or stores your card number, expiry, or CVV.

2. How We Use Your Information

To authenticate you via magic link and maintain your session
To answer your parenting questions using our research database and Anthropic's AI model
To track and manage your credit balance and subscription
To send you sign-in links via email (we do not send marketing emails without your consent)
To improve Clare's knowledge base and response quality over time
To store and retrieve your Moments journal entries, accessible only to you via PIN authentication
To limit anonymous free previews to one question per device before requiring sign-up
To maintain a verifiable record of your consent to our Terms and Privacy Policy, as required under PIPEDA
To archive a record of each interaction for legal accountability and answer provenance purposes, as described in Section 8

3. Data Storage

Your data is stored on Cloudflare's infrastructure (D1 relational database and R2 encrypted object storage), with servers located in North America. Cloudflare is a SOC 2 Type II certified provider. We do not sell, rent, or trade your personal information to any third party.

4. Third-Party Services

Clare uses the following third-party services to operate:

Cloudflare — hosting, database, object storage, and content delivery
Resend — transactional email delivery (sign-in links only)
Stripe — payment processing for purchases made on the web. Stripe's privacy policy applies to all payment transactions.
Apple — payment processing for purchases made through the Clare iOS app (In-App Purchase). Apple processes these payments directly; Clare never sees or stores your Apple ID payment details, and Apple's own privacy policy applies to these transactions.
Apple Push Notification service (APNs) — used to deliver push notifications to your device. Your device token is sent to APNs solely for this purpose. Apple's privacy policy governs APNs data handling.
Anthropic — AI model used to generate answers. When you ask Clare a question, that question — together with relevant context from your child's profile, tracking data, and gear data — is sent to Anthropic's API to generate a response. This context may include personal information about your child, including health-related information you have provided. Anthropic does not use API inputs to train its models. Anthropic may retain API data for a limited period for abuse and safety monitoring under its commercial API terms; it is not used for advertising or sold to third parties. Before sending your question to Anthropic, we remove your child's real name and replace it with a placeholder — Clare restores the real name only in the answer shown to you.

Clare engages these third-party service providers solely to operate the service. By using Clare, you acknowledge that your data may be processed by these providers in accordance with their respective terms, which we have assessed to be appropriate for the purposes described in this policy.

5. Cookies and Sessions

Clare uses a small number of first-party cookies, strictly necessary for the service to function. None are used for advertising, and we do not use analytics cookies or third-party tracking.

clare_session — keeps you signed in. Does not track you across other websites.
clare_src — set on your first visit, records which page or link brought you to Clare (e.g. a specific blog post or referral link) so we can understand which of our own content is useful. Expires after 30 days and is not shared with any third party.

6. Children's Privacy

Clare is a tool for parents and caregivers and is not directed at children. You must be at least 18 years old to create an account. Clare is designed to receive information about children only from their parents or caregivers — not from children directly. We do not knowingly collect personal information directly from children. If you believe a child has created an account or directly submitted personal information to Clare, please contact us at [email protected] and we will delete it promptly.

Information about a child that you provide through child profiles, tracking features, or questions — such as health-related details — is considered personal information of that child under PIPEDA and is handled accordingly. As the parent or caregiver, you are providing this information on the child's behalf and are responsible for ensuring you have the authority to do so.

7. Your Rights (PIPEDA)

As a Canadian resident, you have the following rights under PIPEDA:

Access — you may request a copy of the personal information we hold about you.
Correction — you may request correction of inaccurate information.
Deletion — you may request deletion of your account and associated personal data. Certain records are retained beyond deletion as described in Section 8; your right to deletion does not extend to records we are required to retain for legal accountability purposes.
Withdrawal of consent — you may withdraw consent to processing at any time. Because consent is required to use Clare, withdrawal of consent results in account deletion.
Complaint — if you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You can also delete your account and associated personal data immediately within the app (Account → Delete Account) without needing to contact us first.

8. Data Retention

Different categories of data are held for different periods, reflecting their legal basis and purpose:

Account and profile data — retained for as long as your account is active. Deleting your account removes this data immediately. If you request deletion by email, we complete it within 30 days.
Interaction evidence (questions and answers) — every question you ask Clare, together with Clare's answer and the research sources cited, is archived for 24 months from the date of that interaction. This archive allows us to verify the accuracy and provenance of answers in the event of a complaint, regulatory inquiry, or legal proceeding. Questions may contain personal health information about your child; that information is subject to the same 24-month retention. Evidence records are stored in encrypted object storage with randomised, unguessable keys and are not used for advertising or any purpose other than legal accountability. At the end of the 24-month window, each record is automatically and permanently deleted by a scheduled process. If your account is deleted before a record's 24-month window has elapsed, the record remains in the archive until its scheduled deletion date. The archive record contains the question asked, Clare's answer, the sources cited, a timestamp, and an account identifier; it does not contain your name or email address.
Consent records — when you accept Clare's Terms of Use or Privacy Policy, we record which version you accepted, the date and time of acceptance, and the IP address from which you accepted. These records are retained for the life of your account and for a period after account deletion sufficient to demonstrate that consent was properly obtained under PIPEDA. Deleting your account does not immediately erase consent records; they are removed as part of a scheduled process once they are no longer needed for legal accountability.
Deletion receipts — when your account or consent data is deleted, we retain a minimal record confirming that the deletion occurred and when. This receipt contains no personal content — only a pseudonymous account identifier, the date of deletion, and the reason. It is retained as part of our accountability obligations under PIPEDA.
Legal holds — if we are required by law, court order, or a regulatory body to preserve your data, a legal hold may be placed on your records. A legal hold suspends all scheduled deletion for the affected account until the hold is released. We will notify you of a legal hold to the extent permitted by law.
Anonymised usage data — aggregated, non-identifiable statistics about service usage may be retained indefinitely for service improvement purposes.

9. Moments Journal

The Moments feature allows you to keep a private journal of parenting memories and notes. Journal entries are stored on Cloudflare's infrastructure and are protected by a PIN you create. We take reasonable steps to secure this content, but we are not liable for any loss, corruption, or unauthorised access to journal entries resulting from circumstances beyond our reasonable control, including device loss, forgotten PINs, or events affecting our infrastructure providers. You are responsible for maintaining the security of your PIN. We strongly recommend not storing sensitive medical, legal, or financial information in the Moments journal.

10. Security

We use industry-standard security measures including HTTPS encryption, HttpOnly session cookies, and access-controlled databases. Interaction evidence is stored in encrypted object storage with randomised, unguessable keys that are not derived from your identity or question content. Consent records and evidence archives are accessible only to authorised Clare systems and are not exposed in standard user-facing or administrative interfaces beyond their operational function. Push device tokens are stored as opaque identifiers and are never logged or used outside of push delivery. No method of transmission or storage is 100% secure, but we take reasonable precautions to protect your information.

11. Breach Notification

In the event of a data breach that poses a real risk of significant harm to users, we will notify affected individuals and, where required, the Office of the Privacy Commissioner of Canada, in accordance with PIPEDA's breach notification requirements. We maintain an internal response plan for this purpose.

If you believe your account has been compromised, contact us immediately at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of Clare after changes constitutes acceptance of the updated policy.

13. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your PIPEDA rights, or have a privacy concern, please email us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with the Information and Privacy Commissioner of Ontario at ipc.on.ca.